This incident has been resolved. If you continue to experience issues with outbound calling, please submit a tech support ticket here ► HTTP://ticket.cooltele.com
Posted Jul 21, 2021 - 10:48 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2021 - 10:44 CDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 21, 2021 - 10:31 CDT
Update
We are switching customers to an alternate outbound route until the issue is resolved. This may take a little time. Continue to try to make outbound calls as we may have already swapped your PBX's route.
Posted Jul 21, 2021 - 09:57 CDT
Update
We are continuing to investigate this issue.
Posted Jul 21, 2021 - 09:56 CDT
Investigating
Our teams are currently investigating reports of On-net call failures for some customers. All appropriate teams are actively engaged. Thank you for your patience.
Posted Jul 21, 2021 - 09:54 CDT
This incident affected: Calling (Outbound Calling).